A key feature of Sanctuary College is the innovative learning environments which include professional staff, well maintained class rooms, strong industry affiliation and practical technology. However what really distinguishes Sanctuary College is its drive for accomplishment, its passion to deliver and its aim to be globally recognised.

Sanctuary College is aiming for two DISTINCTIVE INTEGRATED parts to its operations:

Educational Services

Commercial Operations

Sanctuary College offers:

The educational services that Sanctuary College aims to provide are study programs that meet the demands of employers, satisfy the student’s career choices and short courses that enrich the quality of life.  Our educational services are categorized in two distinct sections: The two types of educational streams that Sanctuary College specializes in are Business and Hospitality. The two markets to which the education services are aimed at are, National and International.

Sanctuary College offers:

• Award Courses
• Fee-for-services courses
• Apprenticeships and Traineeships ( Hospitality )
• Short Courses
• Celebrity Based Workshops

Sanctuary College specialises in two streams:

Hospitality                                    Business

Understanding a job is what you do with your days and a career is what you do with your life, we are committed to providing opportunities to turn those days into career experiences so that you can get the most out of life.

We are Ladies and Gentlemen serving Ladies and Gentlemen

Our philosophy is central to the student, client, staff and partners. Ethics and Integrity drive our systems of process delivering quality and assurance of customer orientated services. We care what you think, we care what our staff think and we care what the industry thinks. 

Respect

Always treat others how we’d like to be treated ourselves.

We treat our colleagues, clients and candidates fairly and professionally and we consider people’s safety and the environment in everything we do.  We know that to achieve great things we need to work together as a team and give our colleagues the recognition and respect they deserve.

Integrity

Honesty and professionalism breeds credibility and results.

Open and transparent communication with our colleagues, clients and candidates is important to us, while respecting their commercial confidences and privacy.  Our dealings with people will be ethical and we will deliver our quality service based on trust and credibility.

Success

We want success for our clients, our candidates and ourselves.

We know that by having a sense of urgency, doing what we say we will do and by providing a quality service, we will go a long way to achieving our corporate and personal goals and assisting our clients and candidates to achieve theirs.  It means having a “winning spirit” and making sensible commercial decisions.

Forward thinking

Look to the future with an entrepreneurial growth philosophy.

We aspire to be the best that we can be.  We don’t dwell on the past, but learn from it and embrace a philosophy of entrepreneurial, commercially sound growth.  We will take control of our own destiny.

Fun

Enjoy work and the company of those with whom you work.

We are positive and energetic.  We understand that we come to work to be productive but also recognise that our work should be rewarding and fun.  We enjoy each other’s company and we celebrate our successes and by the same token, support and encourage each other through the challenges.

Some Key Points about the way Sanctuary College runs itself:

• Sanctuary College intends integration with other institutions; essentially we are collaborative in our orientation, and active in seeking partnerships across institutional boundaries. Sanctuary College develops and implements various arrangements for sharing courses, curriculum, faculty, students, and facilities with other institutions, industries and marketplaces.

• The organisational structure of Sanctuary College reflects a belief in the importance of each administrative staff and faculty member to work towards integrating Sanctuary College’s community across "staff" and "faculty" lines.

• Sanctuary College governance is exercised with a substantial amount of autonomy and independence within a very broad system wide policy context.

• We adhere to and operate a tailor made code of conduct that we have titled our “Code of Honour”.

• Accountability emphasizes careful evaluation and assessment of results and outcomes.

• Sanctuary College seeks out scholarships for the students who are most deserving and most needed.

The Vision of Sanctuary College is to provide an education to men and women that will enable them to pursue successful careers and lead enriched lives.

To support this Vision, the College offers

• Courses in Hospitality Operations, Culinary Expertise, Business Development, Front Line Management, Human Resource Management, Hospitality Supervision, Project Management, Corporate Based Workshops, Pathways Programs, Administration Studies, basic IT and Industry Ready programs.

• A faculty whose credentials include academic preparation, professional and practical experience.

• Services to help students develop realistic academic plans and identify career objectives.

• Cooperative education that combines formal education with relevant work experience.

• Industry affiliations with focus on training needs and outcomes to suit business.

• An environment that is professional and conducive to learning.

Sanctuary College continues to deliver on its vision of a business-driven approach to services-oriented education by creating an industry community process for the training of human resources to desired outcomes for commerce. A key strategy of running Sanctuary College is aligning itself with strong industry partners, whose products, services and organizing capabilities provide reliable and innovative support and strategic networking opportunities for our students and staged events.

Our Goals Include:

• Creating a “Market Demand” for our quality graduates through the exceptional experience we provide students from admission through ongoing advancement in their professional career of choice.

• Sanctuary College will be built on a model of partnership with industry and employers. Local, national and international communities will be combined in a commercially modelled training/business enterprise

• Become a highly accessible venture providing leadership and innovation in a forward thinking enterprising society

• Become a recognised leader in the dissemination of information, industry collaboration and event management. Sanctuary will maintain sustainable and harmonious relationships, nationally and internationally in the areas of Hospitality, Culinary expertise, Business, Administration and Commercial services.

• Provide workshops that are informative, dynamic, creative and of interest to the wider community

• A model pluralistic adult vocation community, where all learn and teach one another in an atmosphere of mutual respect and pursuit of excellence

• A faculty and staff motivated to excel in their respective fields as well as to contribute to the broadly defined Sanctuary College environment

• Develop students  who will have an understanding of interdependence and create the experience and abilities to contribute to a high quality work force.

• Have an understanding of global competence, benchmarking, and distinctive technical and educational skills.

The following is the TRAINING and SKILLS COMMISSION STANDARD CODE OF PRACTICE FOR TRAINING ORGANISATIONS REGISTERED TO PROVIDE TRAINING and ASSESSMENT SERVICES, and ISSUANCE OF NATIONALLY RECOGNISED QUALIFICATIONS

1.                  INTRODUCTION

This Code of Practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services by Sanctuary College Pty Ltd – a Registered Training Organisation – registered in South Australia by the Training and Skills Commission.

For the purposes of this Code “trainee” refers to any person participating in education or training delivered by this organisation. A “client” is a person or organisation who may enter into a contract with the registered training organisation for the delivery of education and training services.

2.                  PROVISION OF TRAINING AND ASSESSMENT SERVICES

2.1                    Our organisation has policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of trainees and/or clients.

2.2               Our organisation maintains a learning environment that is conducive to the success of trainees.

2.3               Our organisation has the capacity to deliver and assess the vocational qualifications for which it has been registered, provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of trainees.

2.4               Our organisation monitors and assesses the performance and progress of its trainees.

2.5               Our organisation ensures that teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of trainees, and it provides training for our staff as required.

2.6               Our organisation ensures that assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited courses.

2.7               Our organisation is committed to access and equity principles and processes in the delivery of its services.

3.                  ISSUANCE OF QUALIFICATIONS

Our organisation issues qualifications and Statements of Attainment to trainees who meet the required outcomes of a qualification or unit of competency, in accordance with the AQF Implementation Handbook

4                    RECOGNITION OF QUALIFICATIONS ISSUED BY OTHER RTOS

4.1               Our organisation recognises the AQF qualifications and Statements of Attainment issued by other RTOs.

4.2               Mutual recognition obligations are reflected in our organisation’s policies and procedures and information to staff and clients.

5                    MARKETING OF TRAINING AND ASSESSMENT SERVICES

5.1               Our organisation markets and advertises its products and services in an ethical manner.

5.2               Our organisation gains written permission from a trainee or client before using information about that individual or organisation in any marketing materials.

5.3               Our organisation accurately represents recognised training products and services to prospective trainees and clients.

5.4               Our organisation ensures trainees and clients are provided with full details of conditions in any contract arrangements with the organisation.

5.5               No false or misleading comparisons are drawn with any other training organisation or qualification.

6                    FINANCIAL STANDARDS

6.1               Our organisation has measures to ensure that trainees and clients receive a refund of fees for services not provided, including services not provided as a result of the financial failure of the organisation.

6.2               Our organisation has a refund policy that is fair and equitable and this policy is made available to all trainees and clients prior to enrolment.

6.3               Our organisation ensures that the contractual and financial relationship between the trainee/client and the organisation is fully and properly documented, and that copies of the documentation are made available to the trainee/client.

6.4                    Documentation includes: the rights and responsibilities of trainees, costs of training and assessment services and issuance of Qualifications, payment arrangements, refund conditions and any other matters that place obligations on trainees or clients.

7                    PROVISION OF INFORMATION

7.1               Our organisation supplies accurate, relevant and up-to-date information to prospective trainees and clients covering but not limited to the matters listed in Attachment A to this Code.  If you wish to have information relating to Attachment A please contact our office.

7.2               Our organisation supplies this information to trainees and clients prior to enrolment and regularly reviews all information provided to ensure its accuracy and relevance.

8                    RECRUITMENT

8.1               Our organisation conducts recruitment of trainees at all times in an ethical and responsible manner.

8.2               Offers of course placement are based on an assessment of the extent to which the qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered.

8.3               Our organisation ensures that the educational background of intending trainees is assessed by suitably qualified staff and/or agents, and provides for the training of such staff and agents, as appropriate.

9                    SUPPORT SERVICES

Our organisation provides adequate protection for the health, safety and welfare of trainees and, without limiting the ordinary meaning of such expression, this includes adequate and appropriate support services in terms of academic and personal counselling.

10                 GRIEVANCE MECHANISM

10.1           Our organisation ensures that trainees and clients have access to a fair and equitable process for dealing with grievances and provides an avenue for trainees to appeal against decisions which affect the trainees’ progress. Every effort is made by our organisation to resolve trainees’/clients’ grievances.

10.2           For this purpose, our organisation has a grievance policy where a member of staff is identified to trainees and clients as the reference person for such matters. In addition, the grievance mechanism as a whole is made known to trainees at the time of enrolment.

10.3           Where a grievance cannot be resolved internally, our organisation advises trainees and clients of the appropriate body where they can seek further assistance.

11                 RECORD KEEPING

Our organisation keeps complete and accurate records of the attendance and progress of trainees, as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to trainees on request.

12                 QUALITY CONTROL

Our organisation seeks feedback from our trainees and clients on their satisfaction with services they have received and seeks to improve its services in accordance with their expectations.